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Problem

The Laptop you purchased from the PCCC bookstore through the Laptop OWN program is malfunctioning. This may manifest as a hardware issue or problem with the Microsoft Windows operating system.


Solution

Register your laptop

Immediately register your laptop with Lenovo to take advantage of their one year service and support at https://pcsupport.lenovo.com/us/en/warrantylookup#/

If you ware having issues with the hardware or operating system:

  1. You can contact the Bookstore at 973-247-6406 (M-TH 9:00 am - 4:30 pm and F 9: 00 am -3:00 pm )

  2. You can contact Lenovo Support at https://pcsupport.lenovo.com/us/en/warrantylookup#/.


PCCC Technical support will provide assistance connecting your laptop to the PCCC wireless network and the various services of the institution including the "My PCCC" portal, Zoom, WebAdvisor, Email and Office 365 for the Web.



E-mail: itsupport@pccc.edu

Phone: (973) 684-6464 Option #2

Support services are available to students, faculty and staff via e-mail and limited phone service. All voice messages left will be responded to.

Please leave the following information in your messages to ensure we can get in touch with you:

  • Call back phone number
  • College e-mail address
  • First name
  • Last name
  • Brief description of your request or issue